Call Center - Customer Service Representative

Davison Heating, Cooling, & Plumbing•Davison, MI

1d•$21 - $24•Onsite

About The Position

Call Center Representative – $21 - $24/hour + Commission and Bonus Opportunities. Are you looking for a dynamic career opportunity with stability, growth, and a supportive team? At Davison Home Services, we combine the best of both worlds—a close-knit, small-business feel with the resources and stability of a larger company. If you thrive on helping customers, problem-solving, and delivering top-tier service, this is your chance to make an impact while growing your career. As a Customer Service Representative, you’ll play a vital role in providing outstanding service to our Maintenance Agreement Members and potential new customers. Your ability to listen, engage, and provide tailored solutions will reinforce the value of Davison Home Services’ exceptional service. If you're looking for a role with endless opportunities to learn and grow, we’d love to connect.

Requirements

2+ years of customer service experience (call center experience preferred)
Strong computer skills, including MS Word, email, and CMS applications
Active listening skills to understand customer needs and provide solutions
Exceptional communication & relationship-building abilities
Strong time management & organizational skills to handle multiple tasks
Detail-oriented, adaptable, and dependable work ethic
Problem-solving mindset with the ability to think on your feet
Reliable attendance and ability to work independently and collaboratively

Nice To Haves

Experience in ServiceTitan or the home services industry (a plus, but not required)

Responsibilities

Provide outstanding service to Maintenance Agreement Members and potential new customers.
Listen to customers, engage with them, and provide tailored solutions.
Reinforce the value of Davison Home Services’ exceptional service.