Customer Service Representative - Call Center
About The Position
Live to the MAXX—and help make it happen! At MaxxSouth Broadband, we’re committed to connecting people to what matters most—fast, reliable internet, advanced TV and voice services, and unwavering local customer care. We are looking for an enthusiastic and detail-oriented Customer Service Representative (CSR) to join our call center sales team. This role is responsible for providing exceptional service to our residential customers by resolving billing and general inquiries with accuracy and efficiency. The ideal candidate will be a proactive problem-solver who promotes our products and services while ensuring a positive customer experience.
Requirements
- High School Diploma, GED, or equivalent – required
- Previous experience in a customer service environment – required
- Strong communication and interpersonal skills
Responsibilities
- Deliver accurate information regarding billing invoices, cycles, procedures, and company policies.
- Provide first-call resolution for general inquiries about products, services, and company information.
- Promote and upsell company services to existing customers.
- Promote and upsell MaxxSouth services to new and existing customers, while fostering customer retention through excellent service and in-depth product knowledge.
- Maintain confidentiality of customer information at all times.
- Attend monthly training sessions and team meetings.
Benefits
- Opportunities for professional growth
- Hands-on training
- Certification support
- Competitive compensation and benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
