Customer Service Representative
Ardent•Lehi, UT
•Onsite
About The Position
Ardent Logistics is seeking a Customer Service Representative to support our fast-paced transportation operations. In this role, you’ll be at the center of daily freight movement—solving problems, communicating across teams, and ensuring a seamless experience for our customers and carrier partners.
Requirements
- Strong problem-solving and decision-making skills
- Reliable, detail-oriented, and highly organized
- Ability to work independently in a fast-paced environment
- Clear, professional written and verbal communication skills
- Proactive mindset with a strong sense of ownership and accountability
Responsibilities
- Schedule: Monday–Friday, 6:30 am to 3:30 pm
- Track and trace daily shipments to ensure on-time delivery
- Accurately document shipment updates, exceptions, and issues
- Communicate proactively with customers, carriers, and internal teams
- Collaborate with sales and other departments to maintain smooth operations
- Deliver excellent customer service and timely problem resolution
Benefits
- Comprehensive in-house training and mentoring
- Health, Dental, and Vision insurance
- Paid vacation and holidays
- 401(k) retirement plan
- Career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
