Customer Service Representative

Harker Heating & Cooling Inc • Madison, WI

13d • $25 - $30 • Onsite

About The Position

In this role you will be at the front lines greeting our customers and setting the stage for a positive customer experience. Your primary assignment will be to create service request jobs into our software system and assign them to service technicians. As a CSR, you will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our products and services.

Requirements

• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Proficiency in Microsoft Office and customer service software

Nice To Haves

• Experience with Service Titan software
• Associate's or Bachelor's degree in Business Administration or related field
• Previous experience in customer service or related field
• Bilingual in English and Spanish
• Familiarity with construction industry terminology and practices

Responsibilities

• Answering and responding to customer inquiries via phone, email, text and in-person
• Providing accurate information about our products and services to customers
• Handling customer complaints and resolving issues in a timely and professional manner
• Maintaining customer records and updating customer information in our database
• Collaborating with other departments to ensure customer satisfaction
• Perform counter sales for walk in customers looking to buy filters & parts
• Assist with outbound mail processing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED