Customer Service Representative
About The Position
National Seating & Mobility (NSM) serves a special mission by providing team members the opportunity to directly impact clients' lives and offering the best care for their unique needs. Whether the mobility needs are simple or complex, NSM focuses on providing Complex Mobility Solutions, which may involve customizing power wheelchairs, ensuring independence and safety at home, or servicing equipment. NSM operates in over 200 cities and Canada and is poised for expansion and development, offering meaningful experiences for growth. The company seeks mission-driven team members who exemplify their HEARTS values: Honor, Excellence, Accountability, Respect, Teamwork, and Service.
Requirements
- High School Diploma or G.E.D.
- Communication Proficiency
- Computer Proficiency
- Organizational Skills
- Customer/Client Focus
Nice To Haves
- Bilingual - English/Spanish fluent preferred
Responsibilities
- Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
- Order management, coordinating with branch staff, clients, clinicians, and care givers.
- Assists in completion of work orders which may involve but is not limited to verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding.
- Performs a variety of data entry, clerical support tasks, assists with physical inventory, and accepts delivery of goods when necessary.
Benefits
- Paid Time Off
- Company paid holidays
- Health, Dental, Vision, & Life Insurance
- 401k Company Match
- Tuition reimbursement and Education Assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
