Customer Service Representative

Capital Waste Services LLC • Columbia, SC

13d • Onsite

About The Position

About Capital Waste Services
At Capital Waste Services (CWS), we are committed to delivering reliable, customer-focused waste collection services across our communities. Our team members are the foundation of our success, and we pride ourselves on fostering a supportive, high-integrity work environment where people can grow and thrive.

Position Summary
The Customer Service Representative serves as the primary point of contact for customers and is responsible for providing exceptional service by handling customer inquiries, account maintenance, billing questions, service requests, work order entry, and issue resolution. The CSR works closely with operations, dispatch, sales, and administrative teams to ensure timely and accurate communication while supporting customer retention and satisfaction.

Requirements

• High School Diploma or GED.
• Minimum of one (1) year of customer service or administrative experience.
• Strong computer skills and proficiency with Microsoft Office Suite (Outlook, Word, Excel).
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.

Nice To Haves

• Previous experience in waste management, transportation, logistics, utilities, or service industries.
• Experience working with customer relationship management (CRM) or billing software.
• Call center or high-volume customer service experience.

Responsibilities

• Answer incoming customer calls, emails, and inquiries in a professional and courteous manner.
• Resolve customer concerns, complaints, and service-related issues promptly.
• Return customer calls and follow up on open issues in a timely manner.
• Provide accurate information regarding services, schedules, pricing, and account status.
• Escalate complex issues to management when appropriate.
• Establish new customer accounts and update existing customer information.
• Process service changes, cancellations, reinstatements, and special service requests.
• Maintain accurate customer records and account documentation.
• Enter and update service and route information within company systems.
• Ensure all customer data is complete, accurate, and properly documented.
• Assist customers with billing inquiries and payment-related questions.
• Process account adjustments and related documentation.
• Support collections efforts by processing reinstatement paperwork and customer notifications.
• Work closely with accounting personnel to address account discrepancies.
• Maintain confidentiality of financial and customer information.
• Communicate customer requests and service issues with dispatch and operations teams.
• Create and process work orders accurately and efficiently.
• Assist in resolving missed pickups, container issues, route concerns, and service interruptions.
• Coordinate with internal departments to ensure customer expectations are met.
• Support quality assurance efforts to enhance customer satisfaction.
• Maintain organized customer files and service records.
• Process contracts, service agreements, and supporting documents.
• Generate reports and assist with data entry as needed.
• Support special projects and administrative functions as assigned.
• Perform other duties as required to support business operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED