Customer Service Rep(02929) - 304 E Hwy 50

Domino's Franchise • O'Fallon, IL

1d • Onsite

About The Position

Join the team at the O'Fallon location at 304 E Hwy 50 as a Customer Service Representative. The role involves serving as a customer-facing representative, handling customer interactions and orders, processing payments, preparing products, and supporting the team in a fast-paced environment. The position requires attention to detail, flexibility across shifts, and the ability to meet stated physical demands and food-safety standards.

Requirements

• Excellent verbal and written communication skills and a friendly, positive, approachable attitude.
• Ability to follow directions and company procedures and maintain organizational standards.
• Basic math proficiency for cash handling, order processing, and transactions.
• Ability to multitask and work efficiently in a fast-paced, high-volume environment.
• Team-oriented approach and willingness to support and collaborate with colleagues.
• Physical ability to stand for extended periods and regularly lift up to 25 lbs.
• Customer-focused mindset and commitment to providing exceptional service.
• Ability to remain calm and professional under pressure and during busy shifts.
• Basic computer skills for operating point-of-sale systems and ordering platforms.
• Flexibility to work various shifts, including weekends, holidays, and evenings as needed.
• Must be able to pass a pre-employment drug test and criminal background check.

Nice To Haves

• Food handling experience or demonstrated willingness to learn food safety protocols.
• High school diploma or equivalent.

Responsibilities

• Answer incoming phone calls and take customer orders accurately and efficiently while maintaining a friendly, professional demeanor.
• Process cash and credit card transactions accurately.
• Prepare and assemble products according to company standards and recipes.
• Address customer inquiries, resolve concerns, and support customer satisfaction.
• Maintain a clean, organized, and hygienic work environment.
• Collaborate with team members to support smooth operations during peak periods.
• Assist with cleaning and maintenance tasks as needed.
• Handle and lift items weighing up to 25 lbs regularly throughout the shift.
• Follow food safety, hygiene, and company regulations.
• Manage multiple tasks and customer requests calmly and professionally.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed