Customer Experience Representative

Coastal Waste & Recycling Inc•Ridgeland, SC

1d•Onsite

About The Position

Coastal Waste & Recycling is seeking a dedicated and customer-focused Customer Service Representative to join their team and deliver top-notch customer service. Coastal Waste & Recycling is a growing privately owned, locally operated solid waste disposal and recycling company headquartered out of Boca Raton, Florida serving communities across Florida, Georgia, and South Carolina. The company culture is based on integrity, accountability, safety, environmental stewardship, and customer service. As a Customer Service Representative, the role involves ensuring a seamless experience for customers by handling inquiries, resolving issues, and providing support, while maintaining a high level of customer satisfaction. This position requires strong communication skills, keen attention to detail, and the ability to thrive in a fast-paced environment.

Requirements

High school diploma or equivalent
Previous experience as a customer service representative, preferably in waste management or a related industry
Strong communication and interpersonal skills
Proficiency in customer service software and other relevant computer applications
Excellent problem-solving skills and attention to detail
Ability to multitask and perform under pressure
Strong organizational and time management skills

Nice To Haves

Additional education in customer service or related fields is a plus

Responsibilities

Respond promptly and professionally to customer calls regarding waste collection services, billing, and account management
Address and resolve customer complaints efficiently to ensure a positive experience
Process service requests, cancellations, and account updates with accuracy
Maintain organized records of customer interactions, transactions, and feedback
Collaborate with dispatch and operations teams to ensure timely service delivery
Provide clear information about services, policies, and procedures
Follow up with customers to confirm issue resolution and satisfaction
Assist with reporting and documentation as needed