Customer Service Representative

SBM Management Services•Mesa, AZ

About The Position

The Customer Service Representative is responsible for the cleanliness and sanitation of assigned areas. The role performs janitorial duties, follows daily schedules and company procedures, maintains assigned work areas, and reports incidents or hazardous conditions. The position works with other employees, responds to supervision, supports the shift lead, and communicates professionally with coworkers, managers, and customers. It may also involve operating motorized cleaning equipment and filling in during staff shortages. The role requires following safety rules and using proper personal protective equipment. Candidates should be able to read and interpret instructions and have knowledge of cleaning methods, equipment, and compounds, including their safe and efficient use. No specific education is required; three to six months of training or experience is preferred, or an equivalent combination. A valid driver's license may be required based on business needs, and forklift certification may be required.

Requirements

No specific education requirement; three to six months of training or experience preferred, or an equivalent combination of education and experience.
Complete all required safety and task training certification.
A valid driver's license may be required based on business needs; employees who drive must maintain an acceptable Motor Vehicle Record and meet company driving eligibility requirements.
May be required to be forklift certified.
Ability to read and interpret instructions, procedures, manuals, and other documents.
Strong verbal and written communication skills.
Knowledge of cleaning methods and equipment, including equipment upkeep and care.
Knowledge of cleaning compounds and chemicals and their safe, efficient use.
Ability to lift and/or move up to 35 pounds.
Frequently required to sit and talk or listen.

Nice To Haves

Bilingual ability.

Responsibilities

Perform janitorial duties and all duties listed on the daily schedule.
Operate motorized cleaning equipment and maintain the equipment.
Maintain the daily upkeep of assigned areas and keep the work area clean.
Report incidents and hazardous conditions to a supervisor.
Comply with safety rules, policies, procedures, and protocols.
Perform work assignments with other employees and complete repetitive tasks.
Take direction and respond to supervision.
Communicate professionally with leads, supervisors, coworkers, managers, and customers.
Fill in during staff shortages and support the shift lead in completing punch-list items.
Use proper personal protective equipment and maintain a professional appearance and conduct.