Customer Service Representative

Community Choice Financial Family of Brands•Tifton, GA

2d•Onsite

About The Position

The Customer Service Representative (CSR) helps community members access financial solutions by building customer relationships, processing transactions, and providing a positive in-store experience. This entry-level position includes hands-on training, coaching, and development, with opportunities for career advancement across the company’s brands. The role is based in a store and requires regular in-person attendance for at least 40 hours per week, including weekends. The hourly wage is $15.00. Work may also take place outside the office for duties such as vehicle appraisals, errands, and external marketing. The position involves frequent standing, moving around the store and outside it, handling items up to 25 pounds, and operating a keyboard and other mechanical controls.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills and a professional demeanor with customers and colleagues.
Meticulous attention to detail and ability to enter data accurately.
Proficiency using phones, POS systems, Microsoft Office, and other computer systems.
At least 18 years of age (19 in Alabama).
Valid driver’s license, auto insurance, and a personal vehicle available for use throughout the workday; mileage is compensated.
Background check required.
Ability to meet the physical demands of the position, including frequently remaining stationary and standing up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Availability for a full-time schedule of at least 40 hours per week, including weekends, with regular in-person attendance.

Nice To Haves

Experience in check cashing, document verification, and/or money order processing.
Prior cash handling and cash drawer or vault management experience.
Bilingual English/Spanish skills; this may be required at certain locations.

Responsibilities

Connect with customers and build lasting relationships that encourage repeat business.
Review, validate, and accurately process customer transactions, including check cashing, money transfers, and customer payments.
Offer personalized financial services to support customer success.
Enter and maintain customer information accurately and with integrity in a Point of Sale (POS) system.
Complete daily call campaigns to build new business.
Assist with customer account management and collections by accepting payments and managing appointments.
Perform applicable duties outside the office, including on-site vehicle appraisals, store errands, and external marketing.
Participate in in-store and community events.
Maintain the store’s internal and external appearance and cleanliness standards.
Follow store security protocols and proper opening and closing procedures, including managing the vault and cash drawer as needed.
Comply with company policies and procedures and applicable local, state, and federal laws and regulations.
Participate in ongoing training and stay informed about product and process changes.
Work efficiently in a fast-paced environment, manage multiple tasks, and meet individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time schedule of at least 40 hours per week, with regular in-person attendance including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company’s brands.
Key Holder Program to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance options, including telemedicine and medical spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with access to mental health resources and life coaching for employees and family members.
Discount Marketplace with discounts from nationwide and local retailers.
Paid time off that begins at 12 days in the first year and increases with tenure.