Customer Service Representative

Raymour & Flanigan Furniture and Mattresses•Wilmington, DE

16h

About The Position

As a Customer Service Representative at Raymour & Flanigan, you support customers throughout the lifecycle of their purchases. You help bridge the gap between customers’ expectations and their experience by scheduling deliveries, managing payments, and responding skillfully to questions and concerns. You work independently and as part of a small team to strengthen the customer shopping experience. Raymour & Flanigan emphasizes treating associates well so they can, in turn, treat customers well. The company describes its compensation and benefits package as competitive and comprehensive, and highlights opportunities for cross-training and an annual breakfast prepared by the owners. The company is committed to an inclusive, discrimination-free workplace and a drug- and smoke-free work environment. Visa sponsorship is not available; candidates must be authorized to work in the United States without current or future sponsorship.

Requirements

Effective communication, interpersonal, and organizational skills in person and on the phone.
Excellent listening skills and ability to multitask in a fast-paced service environment.
Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.
Authorization to work in the United States without sponsorship now or in the future.

Responsibilities

Provide genuine, friendly, personable, and professional customer service.
Assist customers with scheduling deliveries and managing payments.
Address customer questions and concerns.
Proactively resolve escalated customer issues.
Support sales and operations team members by advocating for customers’ concerns and requests.
Work independently and with a small team to improve the customer shopping experience.