Customer Service Representative (Auto)

GEICO • Fredericksburg, VA

8d • Hybrid

About The Position

GEICO is hiring a Customer Service Representative to help auto insurance policyholders with coverage needs, policy changes, billing inquiries, and product recommendations. The role involves providing reassurance, resolving customer concerns, and delivering positive, high-quality service through meaningful interactions.

This is an office-based position in Fredericksburg, Virginia. Employees complete training in the office, after which the opportunity is to work 80% on-site and 20% off-site, with additional off-site weeks available through GEICO Flex subject to location and work guidelines. Starting pay is $23.33 per hour ($47,009.95 annually), with differentials of 10% for evening shifts and 20% for weekends.

Requirements

• At least 1 year of customer-facing experience.
• High school diploma or GED.
• Strong customer service, interpersonal, problem-solving, and empathy skills.
• Adaptability, attention to detail, and the ability to prioritize and multitask across platforms.
• Availability to work evenings, weekends, and holidays.

Nice To Haves

• 3 or more years of customer-facing experience.
• Experience in high-volume call centers with KPIs and measurable goals.
• An active Personal Lines or Property & Casualty license; training and exam fees are provided.
• A college degree.

Responsibilities

• Manage incoming calls and messages, billing questions, and policy updates, and offer recommendations.
• Resolve customer concerns and ensure a positive experience.
• Stay informed about GEICO products and identify cross-selling opportunities to assist customers.
• Enhance customer satisfaction through meaningful interactions.

Benefits

• Medical, dental, vision, flexible spending accounts, and other health and wellness benefits starting on Day 1.
• Paid time off accrual beginning immediately and 13 paid holidays annually (8 fixed and 5 floating).
• 401(k) with up to a 6% company match, vested immediately.
• GEICO Strive upfront tuition assistance of up to $5,250 annually.
• Licensing and continuing education at no cost, including hundreds of eLearning courses.
• Opportunity to work 80% on-site and 20% off-site after completing in-office training, plus additional off-site weeks through GEICO Flex.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED