Customer Service Representative (Auto)

GEICO • Fredericksburg, VA

6d • Hybrid

About The Position

GEICO is hiring a Customer Service Representative to assist policyholders with coverage needs, policy changes, billing inquiries, and recommendations. The role involves providing reassurance and solutions while delivering high-quality customer service and helping resolve customer concerns.

This position is based at GEICO’s Fredericksburg, Virginia office. Employees complete training in the office, after which there is an opportunity to work 80% on-site and 20% off-site, subject to GEICO Flex location and work guidelines. The starting pay is $23.33 per hour ($47,009.95 annually), with differentials of 10% for evening shifts and 20% for weekends.

Requirements

• At least 1 year of customer-facing experience.
• High school diploma or GED.
• Strong customer service, interpersonal, problem-solving, and empathy skills.
• Ability to adapt, pay attention to detail, prioritize, and multitask across platforms.
• Availability to work evenings, weekends, and holidays.

Nice To Haves

• 3 or more years of customer-facing experience.
• Experience in high-volume call centers with KPIs and measurable goals.
• Active Personal Lines or Property & Casualty license.
• College degree.

Responsibilities

• Manage incoming calls and messages, billing questions, and policy updates, while offering recommendations.
• Resolve customer concerns and ensure a positive experience.
• Stay informed about GEICO products and identify cross-selling opportunities to assist customers.
• Enhance customer satisfaction through meaningful customer interactions.

Benefits

• Health and wellness benefits starting on Day 1, including medical, dental, vision, and flexible spending accounts.
• Paid time off accrued immediately.
• 13 paid holidays annually: 8 fixed and 5 floating.
• 401(k) with up to 6% company match, vested immediately.
• GEICO Strive upfront tuition assistance of up to $5,250 annually.
• Licensing and continuing education at no cost, including hundreds of eLearning courses.
• Opportunity for additional off-site work through GEICO Flex, subject to location and work guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED