Customer Service Representative - Bilingual

Uline • Pleasant Prairie, WI

5d • $26 - $30 • Onsite

About The Position

Uline is hiring a bilingual Customer Service Representative for its Kenosha Branch. The representative processes customer orders, answers account and product questions, and recommends solutions to help meet customers’ business needs. The role involves communicating with customers by phone, email, and chat, and helping them use Uline’s website and online ordering system. Uline provides hands-on training and ongoing support. This is an on-site position with various full-time shifts available in a 24/7 operation.

Requirements

• High school diploma or equivalent.
• Excellent problem-solving, listening, and communication skills.
• Fluency in both spoken and written English and Spanish.

Nice To Haves

• Bachelor’s degree preferred.
• Prior customer service experience is a plus.

Responsibilities

• Process customer orders, make product recommendations, and handle account inquiries using Uline’s technology.
• Answer questions about products, pricing, and shipping.
• Build business relationships with customers over phone, email, and chat.
• Understand customer needs and recommend Uline solutions.
• Help customers navigate Uline’s website and online ordering.

Benefits

• Health insurance coverage.
• 401(k) with a 6% employer match starting on day one.
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition assistance for professional continuing education.
• Café with affordable daily meal options from local restaurants.
• On-site fitness center and walking paths.
• Clean, modern facilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED