1st shift Customer Service Position
About The Position
Vermont Precision Tools, Inc. manufactures a broad range of high-quality precision ground pins, blanks and other tooling that is used to produce products to serve the medical, aerospace, automotive, defense, and many other markets. In addition, dba Vermont Gage, we manufacture a wide range of fixed limit gaging including close-tolerance pin gages, ring gages, trilock gages, taperlock gages and more. We are a stable family business with more than 57+ years of developing people and advancing individuals within the company. Employees are developed to perform more effectively by focusing on strategic goals, company culture, and individual performance. As a Customer Service Representative, an employee will be trained and expected to retain knowledge of all product lines and will be responsible for communicating directly with the customers and with production personnel in the areas of order processing and customer service.
Requirements
- Ability to retain knowledge of all product lines.
- Ability to accurately enter data using the company’s computer software system.
- Ability to gain the knowledge to read and understand blueprints.
Responsibilities
- Communicating directly with customers and production personnel.
- Learning to recognize and/or configure part numbers for both stock and non-stocked product.
- Accurately entering data using the company’s computer software system for receiving and processing orders, and filing and retrieving customer orders and quotes.
- Providing customers with product information to assist in ordering and/or quoting.
- Preparing sale quotations for both tools and gages from standard fixed pricing or by material and cost methods.
- Gaining the knowledge to read and understand blueprints.
- Responding to and verifying customers’ order inquiries including order quantities, products ordered, pricing, discounts, exceptions and shipping and delivery information.
- Authorizing returned goods by recording necessary information for credit or adjustments to customer’s accounts and entering replacement orders as needed.
- Assisting in other office duties such as answering the telephone, faxing, scanning and copying.
Benefits
- Weekly payroll
- Medical, vision, dental, employer paid life insurance, and voluntary supplemental insurances.
- Paid time off accrued in your first 90 days
- Vacation time available after 90 days
- 401(k) plan with employer match.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
