Customer Service Representative - 1st Shift

TTM Technologies•Stafford, CT

2d•Onsite

About The Position

The Customer Service Representative manages customer accounts by working with the customer to develop and facilitate increased business relationships. This role involves interacting with various internal departments and external customers to ensure smooth order processing and issue resolution.

Requirements

Must be able to use Excel for data tracking and graphing.
Must have good English verbal, written communication and problem solving skills.
Professional phone etiquette.
Proficiency in basic mathematics (add, subtract, multiply, divide).
Proficiency in computer skills and Microsoft Office (Word, Excel, Outlook).
Ability to learn and adapt to new computer software.
Ability to sit, use a LCD computer screen and keyboard to data entry for up to 10 hours a day.
Due to ITAR requirements, applicants must be a U.S. Citizen or a Permanent Resident.
Regular attendance is an essential job function of this position.

Nice To Haves

Experience in the Printed Wiring Board business desired.
Customer service experience preferred.

Responsibilities

Works with blueprints, purchase orders, quotes to provide pricing, enters new orders or changes existing ones.
Develop and maintain positive relationships with key customer contacts (Quality, Production Control, Source Inspection, Operations, Site Leadership).
Interact with manufacturing and supervisory personnel to communicate information back to the customer.
Written and oral communication skills are used on a daily basis to facilitate customer or Company concerns, instructions or requests.
Enter, follow and manage quotations.
Respond to RFQ’s (Request for Quotation).
Enter, follow and manage customer orders.
Troubleshoot and resolve issues with a sense of urgency.
Deal directly with TTM Production Control to obtain accurate and timely information.
Navigate and utilize TTM’s Praxa business system.
Navigate and utilize TTM’s Customer Connect quoting system.
Facilitates and attends meetings.
Reporting of all accidents, near misses and safety concerns.
Perform job duties utilizing the required and appropriate personal protective equipment (PPE).
Full participation in safety training and the ability to understand and follow the directions identified in Job Safety Analysis (JSA), PPE Assessments, Material Safety Data Sheets (MSDS) and all Safety Procedures and Alerts.
Comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC.