Customer Service Specialist | 1st Shift

Gehl Food & Beverage•Village of Germantown, WI

2d•$25 - $27•Onsite

About The Position

The Customer Service Specialist serves as a key liaison between Gehl Food & Beverage, Inc. and its customers. Reporting to the Customer Service Manager/Supervisor, this role supports customer inquiries, order processing, issue resolution, and shipment coordination while ensuring compliance with company policies and regulatory requirements. The position also supports sales, reporting, and export-related activities as assigned.

Requirements

Experience in customer service, sales support, or order management preferred.
Strong communication, organization, and problem-solving skills.
Ability to analyze data and prepare reports.
Proficiency in ERP systems, customer portals, and Microsoft Office (Excel preferred).
High attention to detail and commitment to accuracy and compliance.
Ability to manage multiple priorities in a fast-paced, team-oriented environment.
Knowledge of export documentation and international shipping preferred or willingness to learn.

Responsibilities

Respond to customer inquiries related to orders, returns, credits, and service issues.
Resolve customer complaints and proactively identify service trends and improvement opportunities.
Process and manage customer orders, records, and invoicing accurately and on time.
Research and resolve invoice deductions and claims for assigned accounts.
Support Regional Sales Managers with administrative tasks, reporting, and data entry.
Maintain strong relationships with customers, brokers, and internal sales teams.
Prepare and manage customer, sales, inventory, and order status reports.
Coordinate shipments to ensure on-time, in-full delivery, including carrier scheduling.
Maintain customer portals, key account websites, and order/shipment systems.
Ensure compliance with quality, food safety (GFSI), GMP, export, and safety standards.
Contribute to team projects and cross-functional initiatives as needed.
Prepare and manage export documentation for international shipments.
Ensure compliance with export regulations, licenses, tariffs, and documentation requirements.
Coordinate with carriers, customers, authorities, and internal teams on export activity.
Maintain export records and compliance procedures.