Remote Customer Service Representative - 537-1 - M-F 12p-830p - New Mexico
About The Position
As a Customer Service Representative, you will provide customer services relating to sales, sales promotions, and communications. Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships with internal and external customers. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in Sales Force/ARO Manager. Read emails and purchase orders received to determine type of sale. Apply POs to the T&E OPA BOT for PO application. Provide Confirmation # of PO application. Release POs from GHX Portal. Send frequent emails to customers for PO collections. Process surgery cases for replenishments & billing. Sort incoming emails from main team box to appropriate CSR (as needed).
Requirements
- Customer services relating to sales, sales promotions, and communications.
- Prompt, accurate, courteous and poised communication.
- Record keeping of customer interactions and transactions.
- Use of Sales Force/ARO Manager.
- Reading emails and purchase orders.
- Applying POs to T&E OPA BOT.
- Providing Confirmation # of PO application.
- Releasing POs from GHX Portal.
- Sending emails to customers for PO collections.
- Processing surgery cases for replenishments & billing.
- Sorting incoming emails.
Responsibilities
- Provide customer services relating to sales, sales promotions, and communications.
- Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships with internal and external customers.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in Sales Force/ARO Manager.
- Read emails and purchase orders received to determine type of sale.
- Apply POs to the T&E OPA BOT for PO application.
- Provide Confirmation # of PO application.
- Release POs from GHX Portal.
- Send frequent emails to customers for PO collections.
- Process surgery cases for replenishments & billing.
- Sort incoming emails from main team box to appropriate CSR (as needed).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
