Remote Licensed Customer Service Representative 1

Foundever®•Tomball, TX

2d•$16 - $19•Remote

About The Position

Build a career in insurance, from the comfort of home. What if your next career move came with paid licensing, full benefits, and real room to grow, all without leaving your house? At Foundever, we invest in you from day one so you can build something lasting in the insurance industry. Have you ever thought about becoming a licensed insurance professional? This is your opportunity. As a Work From Home Licensed Insurance Customer Service Representative, you will handle inbound calls supporting customers across Auto, Homeowners, Renters, and Umbrella insurance policies. Your focus will be delivering accurate, empathetic service while helping customers understand their coverage and resolve policy questions with confidence. This role is about education, not pressure. You will offer thoughtful, needs based coverage recommendations that genuinely fit each customer's situation. Here is how you get started: While completing your licensing requirements, you will begin by supporting billing inquiries. Once licensed, you transition into full policy servicing and coverage support. Foundever covers every step of the licensing journey including pre-licensing preparation, exam fees, and background checks. To set yourself up for success, you will need a quiet, dedicated workspace at home where you can stay focused during training and customer calls.

Requirements

18 years or older with a high school diploma or GED
1 year of customer service or related experience preferred
Comfortable managing inbound calls in a structured, work from home environment
Open availability including evenings and weekends based on business needs
Commitment to consistent attendance during training and your assigned schedule after successful completion is key.
Motivated to complete coursework and earn your state insurance license
Ability to navigate multiple systems and tools with ease
Clear, professional communication with customers and teammates
Confidence explaining insurance coverage options with empathy
Strong self motivation, accountability, and attention to detail
Ability to identify customer needs and recommend the right solutions
A hardwired high speed internet connection with a minimum of 20 Mbps upload and download
A quiet, secure, and dedicated workspace free from distractions
A webcam is provided and will be used throughout training to create an engaging, connected learning experience. Once you are in your role, you can expect to use it for team check ins, one on ones, and team activities as well.
A personal computer, laptop, or compatible tablet during College of Insurance training
Travel to testing or fingerprinting locations may be required, and a valid state issued photo ID is needed to complete this process.

Responsibilities

Handle inbound calls supporting customers across Auto, Homeowners, Renters, and Umbrella insurance policies.
Deliver accurate, empathetic service while helping customers understand their coverage and resolve policy questions with confidence.
Offer thoughtful, needs based coverage recommendations that genuinely fit each customer's situation.
Support billing inquiries while completing licensing requirements.
Transition into full policy servicing and coverage support once licensed.