Remote Licensed Customer Service Representative 1
About The Position
Foundever is offering an investment in individuals looking to build a career as a licensed insurance representative by covering training, testing, and licensing costs. As a Customer Service Insurance Representative, the primary role involves handling inbound calls related to customers' insurance policies. Responsibilities include assisting callers with inquiries about coverage, policy endorsements, certificates, binders, billing, or policy modifications. A significant portion of calls will be related to billing, particularly around military paydays. New hires will initially focus on billing inquiries while awaiting their state license.
Requirements
- Must be at least 18 years old.
- High school diploma or GED equivalent required.
- 1-2 years of relevant work experience.
- Must have open availability during operating hours.
- Ability to navigate system tools to search for answers & information.
- Connect with customers, clients, insurance carriers, and internal teams to provide coverage information and policy recommendations with empathy and compassion.
- Self-motivated and eager learner with a strong sense of accountability, consistently driven to excel in training and on-the-job performance.
- Able to complete collegiate-level coursework to prepare for the state exam.
- Strong organizational skills.
- A hardwired high speed internet connection.
- A quiet, distraction-free space is essential; webcam video presence will be required during training and production.
- Cannot be a primary care provider during hours of operation.
- Need to use your own computer or tablet (excluding Kindle Fire Tablets).
Responsibilities
- Handle inbound calls regarding customers' insurance policies.
- Assist callers with inquiries about coverage, policy endorsements, certificates, binders, billing, or policy modifications.
- Manage a high volume of billing calls, especially around military paydays.
- Focus solely on billing inquiries while awaiting state license.
- Navigate system tools to search for answers and information.
- Connect with customers, clients, insurance carriers, and internal teams to provide coverage information and policy recommendations with empathy and compassion.
Benefits
- 100% paid professional training
- Medical insurance
- Dental insurance
- Vision insurance
- Wellness Benefits, including our Employee Assistance Program
- 401 (k) with company matching
- Paid Time Off
- Employee Discounts
- Career Growth
- Extra earnings through bonus programs and referrals
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
