Remote Licensed Customer Service Representative

Foundever®•Honolulu, HI

2d•$17 - $19•Remote

About The Position

Foundever is offering a career path to become a licensed insurance representative, covering all training, testing, and licensing costs. As a Customer Service Insurance Representative, you will handle inbound calls regarding customers' insurance policies, assisting with inquiries about coverage, policy endorsements, certificates, binders, billing, or policy modifications. A significant portion of calls will be related to billing, especially around military paydays. While awaiting licensing, new hires will focus on billing inquiries.

Requirements

Must be at least 18 years old.
High school diploma or GED equivalent required.
1-2 years of relevant work experience.
Must have open availability during operating hours.
Ability to navigate system tools to search for answers & information.
Connect with customers, clients, insurance carriers, and internal teams to provide coverage information and policy recommendations with empathy and compassion.
Self-motivated and eager learner with a strong sense of accountability, consistently driven to excel in training and on-the-job performance.
Able to complete collegiate-level coursework to prepare for the state exam.
Strong organizational skills.
A hardwired high speed internet connection.
A quiet, distraction-free space is essential; webcam video presence will be required during training and production.
Cannot be a primary care provider during hours of operation.
Need to use your own computer or tablet (excluding Kindle Fire Tablets).

Responsibilities

Handle inbound calls regarding customers' insurance policies.
Assist callers with inquiries about coverage, policy endorsements, certificates, binders, billing, or policy modifications.
Manage a high volume of billing calls, especially around military paydays.
Focus solely on billing inquiries while awaiting state license.
Navigate system tools to search for answers and information.
Connect with customers, clients, insurance carriers, and internal teams to provide coverage information and policy recommendations with empathy and compassion.