About The Position

AO, a proud member of the Globe Life family, is hiring Remote Customer Service Representatives / Client Benefits Representatives. In this fully remote role, you'll connect with clients through scheduled Zoom and phone appointments, answer questions, explain benefit options, and provide outstanding customer service while building long-term client relationships. Whether you're starting a new career or bringing experience from customer service, healthcare, retail, hospitality, education, banking, administration, or sales, we'll provide the training and mentorship you need to succeed.

Requirements

  • Strong communication and active listening skills.
  • Customer-focused mindset with a passion for helping others.
  • Positive attitude and willingness to learn.
  • Self-motivated and dependable.
  • Comfortable working independently in a remote environment.
  • Basic computer proficiency and reliable high-speed internet.
  • Strong organizational and time-management skills.

Nice To Haves

  • No Previous Insurance Experience Required
  • No Cold Calling – Clients Request Information
  • Customer service, retail, hospitality, healthcare, banking, education, military, administrative, or sales experience is welcomed but not required.

Responsibilities

  • Meet with clients virtually using Zoom and phone.
  • Provide exceptional customer service and professional client support.
  • Explain life, accident, and supplemental health benefit options.
  • Guide clients through the enrollment process.
  • Build lasting relationships through trust and personalized service.
  • Maintain accurate client documentation and follow-up records.
  • Collaborate with a supportive remote team.
  • Participate in weekly coaching, leadership development, and ongoing training.

Benefits

  • Health Insurance Reimbursement
  • Company-Paid Life Insurance
  • Residual Income Opportunities
  • Leadership Development
  • Career Advancement Opportunities
  • Incentive Travel & Recognition
  • Weekly Pay + Performance Bonuses
  • Weekly Training & Mentorship
  • Full Training & Ongoing Mentorship Provided
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