Remote Customer Service Representative

TEKsystems•Warren, MI

6d•$19 - $20•Remote

About The Position

We are seeking customer-focused professionals to join our team as EV Concierge Representatives. In this role, you will support current and prospective vehicle owners by delivering exceptional customer service and providing accurate information about EV products, services, and ownership experiences. As an EV Concierge Representative, you will serve as a trusted resource for customers, helping them navigate vehicle features, charging options, reservations, orders, dealership appointments, and service-related inquiries. This position requires strong communication skills, problem-solving abilities, and a passion for creating positive customer experiences.

Requirements

1-2 years of customer service experience in a call center, customer support, help desk, or related environment.
Experience handling a high volume of customer calls.
Strong computer navigation and typing skills.
Excellent reading comprehension, verbal communication, and written communication skills.
Strong attention to detail and organizational skills.
Ability to multitask and work effectively in a fast-paced environment.
Positive attitude with a strong work ethic and customer-first mindset.
Ability to learn and retain technical product information quickly.

Nice To Haves

Associate degree preferred (not required).
Basic understanding of electric vehicles and charging solutions.
Experience supporting customers through phone, chat, and email channels.
Experience troubleshooting customer concerns and providing solutions.

Responsibilities

Serve as a product expert for current and future EV product offerings and related services.
Assist customers via phone, chat, and email with: Product information and specifications, Vehicle reservations and ordering processes, Charging solutions and home charging options, Dealership and service inquiries, Recall-related questions
Take ownership of each customer interaction and ensure concerns are fully resolved.
Build positive relationships with customers through personalized and solution-oriented service.
Navigate multiple internal systems and tools to document customer interactions accurately.
Identify customer needs and provide appropriate recommendations and guidance.
Maintain detailed case documentation and follow-up communications.
Continuously contribute ideas to improve customer satisfaction and overall experience.