Remote Customer Service Representative

TEKsystems•Atlanta, GA

7d•$17 - $17•Remote

About The Position

This is a fully remote contract position based out of Atlanta, GA. The role focuses on delivering the highest level of customer service experience by answering customer calls, assisting with account management, troubleshooting issues, and acting as an expert on company products and policies. The position requires extensive self-study, training, and adherence to regulated guidelines. Administrative duties include inputting customer information into a database.

Requirements

After, customer service at a high level, and call center is preferred but they are open to a PROFESSIONAL retail/food service background
High level food service/retail background required.
RECENT work history - no large gaps in their tenure or recent history.
Must be able to troubleshoot issues they face with equipment while working from home (Internet Familiarization Assessment required)
Unable to demonstrate understanding of a workflow process
Unable to provide well-rounded responses to specific questions/ short answers
In conversation, demonstrates the inability to understand and follow policy and procedures
In conversation, demonstrates lack of productivity, professionalism, or interest in being helpful to others

Nice To Haves

Customer service at a high level
Call center experience

Responsibilities

Answer customer calls
Reset Passwords
Assist with creating accounts
Upload documents
Answer general questions
Engage with customers over the phone and reply to online chat inquiries
Help customers manage their accounts
Verify eligibility for coverages/review healthcare options etc.
Find creative solutions to any, and all, consumer problems that arise
Diagnose, assess, and resolve problems or issues in a timely manner
Display flexibility and willingness to accept constantly changing project/program updates
Demonstrate corporate values on a consistent basis
Adhere to regulated guidelines for communications via all channels
Interpret and follow defined procedures and policies
Input customer information into a database
Various administrative duties as assigned