(USA) Customer Service Representative

Morrison Express•Phoenix, AZ

10d•Onsite

About The Position

This role involves managing outbound orders through various channels including EDI, phone, email, and an in-house WMS system. Responsibilities include preparing routing information, scheduling carrier appointments, generating shipping documents, and ensuring timely delivery. The position also requires initiating tracers with carriers, adjusting or canceling orders, processing inbound returns, updating customer records in online shipping/receiving programs, and generating various reports. Invoice processing is also a key function.

Requirements

High school diploma (or equivalent)
1-3 years of customer service experience in a 3PL, retail distribution, or logistics environment.
PC literacy is a must.
Strong Microsoft Excel, Outlook, and WMS skills are required.
Strong written and interpersonal communication skills.
Must have strong attention to detail, excellent follow up, ability to multi-task, and think outside of the box.

Nice To Haves

Preferred experience handling warehouse or distribution accounts and all that it entails.
Familiarity with 3PL Central WMS system is a plus.
Bilingual in Korean.

Responsibilities

Receive and process outbound orders by EDI, phone, email or our in-house WMS system.
Prepare routing information, schedule appointments with carriers, and shipping documents.
Prepare any follow-up to ensure delivery can be made by the specified dates required.
Initiate tracers with carriers.
Adjust or cancel orders and process inbound returns as requested.
Access customer's online shipping or receiving programs and update records for individual accounts.
Send daily, weekly or monthly reports to the customer as requested.
Invoice processing