(USA) Customer Service

Morrison Express•Avondale, AZ

11d•$25 - $28•Onsite

About The Position

This role is responsible for managing customer orders and ensuring timely delivery within a logistics environment. The position involves processing orders, coordinating with carriers, handling adjustments and returns, updating customer records, and generating reports. Strong PC skills, particularly with Microsoft Excel, Outlook, and WMS systems, are essential, along with excellent communication and multitasking abilities.

Requirements

High school diploma (or equivalent)
1-3 years of customer service experience in a 3PL, retail distribution, or logistics environment.
PC literacy is a must.
Strong Microsoft Excel, Outlook, and WMS skills (our system is 3PL Central so familiarity with it is a plus) are required as well as strong written and interpersonal communication skills.
Must have strong attention to detail, excellent follow up, ability to multi-task, and think outside of the box.
Bilingual in Korean.

Nice To Haves

Preferred experience handling warehouse or distribution accounts and all that it entails.

Responsibilities

Receive and process outbound orders by EDI, phone, email or our in-house WMS system.
Prepare routing information, schedule appointments with carriers, and shipping documents.
Prepare any follow-up to ensure delivery can be made by the specified dates required. Initiate tracers with carriers.
Adjust or cancel orders and process inbound returns as requested.
Access customer's online shipping or receiving programs and update records for individual accounts.
Send daily, weekly or monthly reports to the customer as requested.
Invoice processing