Texas Remote Customer Service Representative
notifyMD•Houston, TX
•$16 - $16•Remote
About The Position
notifyMD is seeking resilient, compassionate, and professional individuals to join their fast-paced, high-volume call center team. This is a full-time, remote position for residents in Texas, operating as a vital communication hub for diverse companies, serving callers 24/7. The role requires focus, speed, and precision in a "call after call" environment, suitable for those who thrive under pressure and understand the demands of true customer service.
Requirements
- Must be a full-time remote resident of Texas.
- Must provide own equipment meeting specifications during the new hire period.
- Windows 11 or higher.
- A wired (Ethernet) internet connection is required (Wi-Fi is prohibited).
- A professional grade wired headset with microphone.
- A minimum screen resolution of 1600x900.
- Ability to type at least 30 WPM.
- Must be available to work one weekend day per week.
- Must be available to work holidays.
- Detail-oriented.
- Comfortable with technology.
- Ability to deliver high-quality service under pressure.
Nice To Haves
- Two monitors are highly preferred.
Responsibilities
- Manage inbound calls for various companies.
- Switch between different protocols, data entry requirements, and specific scripting for each client.
- Deliver an empathetic, polite, and professional demeanor on every call.
- Maintain excellent grammar and clear, articulate spoken English.
- Meet KPIs including schedule adherence, average wrap time, and consistent quality assurance (QA) scores.
Benefits
- $16 per hour
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401k retirement plan with company matching
- ESOP (Employee Stock Ownership Plan)
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
