Customer Service Representative (12 Month Term)

IVC Vita Health•Winnipeg, MB

43d

About The Position

Under the direction of the Senior Director, Customer Experience & Product Lifecycle, the Customer Service Representative is responsible for managing Vita’s Customer Service phone and email channels, ensuring all enquiries, complaints, and concerns are handled promptly, accurately, and in accordance with company policies and procedures. This role plays a critical part in delivering high-quality customer experience while supporting order management, credit support, issue resolution, and cross-functional coordination.

Requirements

2–3 years of customer service experience, preferably in a manufacturing or distribution environment
Minimum Grade 12 diploma required
Strong verbal and written communication skills
Excellent organizational skills with strong attention to detail and follow-through
Ability to manage multiple priorities in a fast-paced environment
Proven ability to build effective working relationships with customers and internal teams
Proficiency in Microsoft Office (Excel, Word, Outlook) and internet applications

Nice To Haves

Post-secondary education in Business Administration or a related field is an asset
Experience with Electronic Data Interchange (EDI) is an asset
Bilingual (French/English) is considered an asset

Responsibilities

Respond to product enquiries, complaints, and adverse event reports
Accurately document interactions and ensure proper routing and follow-up in accordance with company policies and procedures
Maintain a professional, responsive, and solutions-oriented approach to customer interactions
Enter, process, and track customer orders for assigned accounts
Provide product availability and order status updates
Compile and distribute customer shipment reports
Investigate and process credit requests for assigned accounts
Ensure accuracy and timely resolution of order discrepancies and claims
Provide backup support to the Customer Service Coordinator as required
Collaborate with internal teams to ensure seamless service delivery
Support Account Management by preparing and providing customer documentation
Ensure documentation is accurate, complete, and delivered within required timelines
Create return authorization numbers and document customer-reported quantities in accordance with company policies
Perform additional Customer Service and Account Management duties as assigned
Support continuous improvement of customer service processes