Analyst, Client Services - 12 month term

CIBC•Toronto, ON

3d•Hybrid

About The Position

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. As an Analyst, Client Services, you will conduct Anti-Money Laundering/Know Your Client (AML/KYC) due diligence and complete related projects/initiatives by understanding the enterprise policies and standards pertaining to AML/ATF, regulatory and tax reporting requirements. Reporting to the Director of Client Services, you will be accountable for successfully completing all assignments and delivering high-quality results as per the agreed-upon objectives and timelines. The primary objective is to complete the necessary research, client outreach, etc. to onboard Capital Markets institutional clients, and the deliverables will be centered around the collection of KYC information and detailed analysis through AML due diligence on counterparties and those associated with the counterparties. At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

Requirements

Degree or diploma in Business Administration or Economics.
Knowledge and 1 – 3 years of experience in AML / KYC for Capital Markets clients.
Knowledge of Capital Markets infrastructure, applications, and businesses / products.
Strong sense of accountability when it comes to the client experience and the end-to-end client onboarding processes.
Ability to address conflicts and escalate client issues in a timely manner.
Strong problem-solving skills.
Strong researching skills.
Very high attention to detail.
Ability to deliver results in an environment that has numerous stakeholders.
Ability to successfully influence individuals and communicate effectively at all levels of the organization.
Ability to influence a team to reach performance metrics and service level agreements.
Strong working experience with Microsoft Word, PowerPoint and Excel.
Legally eligible to work at the location(s) specified.
Ability to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency) if required.
Understanding of enterprise policies and standards pertaining to AML/ATF, regulatory and tax reporting requirements.

Nice To Haves

Certified Anti-Money Laundering Specialist certificate (CAMS) is an asset.
Knowledge of Canada and other regional AML/ATF requirements is preferred.
Knowledge of Capital Markets products is preferred.
Experience working with Fenergo or similar systems is an asset.
Experience working with WorldCheck is an asset.

Responsibilities

Conduct Anti-Money Laundering/Know Your Client (AML/KYC) due diligence and complete related projects/initiatives.
Understand enterprise policies and standards pertaining to AML/ATF, regulatory and tax reporting requirements.
Complete necessary research and client outreach to onboard Capital Markets institutional clients.
Collect KYC information and perform detailed analysis through AML due diligence on counterparties.
Follow Client Services Procedures and Processes to ensure accurate, smooth, and seamless remediation for Capital Markets clients.
Reach out to front office and/or clients, requesting documentation for onboarding or review purposes.
Follow up with the client to obtain all documentation and disseminate relevant information to the respective internal teams.
Collaborate with other teams to coordinate communication with front office sales and internal departments (e.g., Client Management Services, Credit, Legal, Operations, etc.) on assigned cases/clients.
Keep open lines of communication to coordinate with the business supervisor and responsible teams to complete their respective tasks in the client onboarding system.
Conduct research and obtain document requirements for remediation works.
Ensure correct data is captured in the client onboarding system and required documents are uploaded.
Partner with peers to deliver accurate information on AML requirements and timely remediation.
Quickly assess factors that affect the client’s AML risk rating/profile through research.
Make timely decisions and take appropriate action as necessary for high-risk clients.
Escalate any issues that require higher-level decisions to the remediation Associate and/or Team Leader.