Workday Business Analyst (12-Month Term)

Canadian Medical Protective Association•Ottawa, ON

2d•Hybrid

About The Position

The Business Capability Enablement (BCE) team aims to empower CMPA employees and drive product and service delivery through innovation, collaboration, and continuous improvement. This team plays a crucial role in leveraging business applications and processes across the organization to deliver value, modernize CMPA, and enhance member experience. The BCE acts as a central support hub, connecting end-users, subject matter experts (SMEs), and business capability owners (BCOs) under a corporate governance framework. BCE's cross-functional teams utilize flexible and agile methodologies to deliver business value by providing effective user support, continuously improving business processes and systems, proactively adopting emerging capabilities, maintaining secure and reliable systems, minimizing technical debt, and ensuring a consistent experience for both employees and members. Reporting to the Lead, Enterprise Resource Solutions, the Workday Business Analyst collaborates closely with Senior Workday Business Analysts, focusing on supporting Workday HCM Core, Payroll, Time/Absence, Benefits, and Talent modules. The role involves working with SMEs and users to enhance the overall user experience. As an active member of the Workday ecosystem, the Workday Business Analyst stays informed about weekly/bi-annual releases and new product offerings. The incumbent possesses broad knowledge of HCM Core, Payroll, Time and Absence, and Benefits; assists with Workday release testing; and participates in researching new functionality and knowledge sharing.

Requirements

Minimum of 4 year Bachelor’s Degree in Business, Human Resources, Computer Science, or a related field of study is required.
Minimum of 4 – 6 years of experience working with HRMS software is required – experience working with all areas and modules of an HRMS software (e.g. payroll, HR, benefits, recruitment, etc.).
Minimum of 4 years of Workday HCM system experience.
Good understanding of Employment Standards Act legislation.
Excellent knowledge of HR workflow, policies, and procedures.
Experience building custom reports in Workday.
Experience providing user support and advice, analyzing data, working in cross-functional departments, facilitating meetings, and delivering presentations.
Experience in coordinating projects, including understanding the project management lifecycle.
Experience with building test scenarios based on defined requirements and coordinating testing exercises conducted by subject matter experts.
Experience in supporting the development of strategies, programs and solutions, and facilitating their implementation.
Experience with gathering business requirements, preparing user stories, and process mapping.
Ability to consider system and procedural impacts across multiple departments.
Calm demeanour; ability to handle interpersonal relationships judiciously and empathetically.
Ability to self-manage assignments.
Strong verbal and written communication skills with the ability to negotiate effectively.
Strong time management and organizational skills.
Ability to maintain high productivity amidst competing priorities and tight timelines.
Discretion, confidentiality, and the use of sound judgement.
Ability to analyze and provide solutions to both technical and non-technical problems.
Attention to detail with an ability to work in an ever changing and fast-paced environment.
Ability to create and deliver presentations to technical staff, end users, and management.
Troubleshooting and problem analysis skills.
Ability to establish and maintain strong working relationships.

Nice To Haves

Business Analyst and/or Project Management Professional certification is an asset.

Responsibilities

Collaborates with developers for system changes, ensures solutions are formally tested, and coordinates regression testing while providing thorough and accurate documentation.
Loads HCM data via EIBs (compensation, training, STIP, etc.) when required.
Leverages business knowledge and expertise to identify opportunities for process improvements.
Documents functional requirements and prioritizes work to align with stakeholder priorities, ensuring services and solutions provided meet stakeholders’ current and future business needs.
Designs, builds, tests, deploys, and supports systems and processes to meet requirements while adhering to change control and agile best practices.
Supports end-user productivity through end user self-sufficiency and coordinates with subject matter experts to provide user support services.
Investigates and troubleshoots complex issues including working with contract and vendor support.
Helps develop and maintain training materials.
Identifies innovative new ways to disseminate best practices and increase end user engagement.
Prepares communications and delivers presentations to educate stakeholders on enhancement opportunities and process improvements through new functionality delivered during system updates.
Cultivates and coordinates relationships with stakeholders; frequently interacts with leaders and cross-functional partners of varying technical aptitudes to set strategic guidance and effectively influence decision-making.
Maintains the pace of innovation provided by Workday and acquires new skills and knowledge to keep up with the shifting landscape.
Collaborates with other organizations in the Workday Community and Ottawa user group to share knowledge and create and/or adhere to industry best practices.
Pursues opportunities that will allow the organization to provide input on system enhancements and Workday’s product road map.
Participates in release and implementation planning for system fixes and enhancements.
Supports other HRMS systems (e.g. Jobvite).
Stays firmly connected to business units to maintain knowledge of upcoming changes to existing or new policies, procedures, and programs in HR and Payroll.
Maintains knowledge of business processes and business rules through close work with the various ecosystems.
Keeps current on emerging solutions, improvements, and deprecated functionality for the respective areas of functional expertise.
Conducts research, evaluates, and provides recommendations on software products/trends/enhancements.