Customer Service Representative, Restaurant Services (Shift: 12:30pm-9:00pm)

Chick-fil-A Supply LLC • Atlanta, GA

2h • Onsite

About The Position

As a customer service representative, you are a critical communicator between Chick-fil-A Supply and Chick-fil-A Operators and their Restaurants regarding their orders and deliveries. Your key responsibility is delivering excellent customer service to Restaurants serviced by the Chick-fil-A Supply Distribution Centers. In this role, you will help drive continued innovation at an operation like no other in the food service industry. Chick-fil-A Supply is a wholly owned subsidiary of Chick-fil-A, Inc., focused entirely on serving the unique needs of Chick-fil-A restaurants. Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs. This subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation.

Requirements

• Communicate effectively across stakeholders including Restaurant Operators and Distribution Center management.
• Be adaptable and respond professionally to challenging situations.
• Manage pressure and conflicting demands.
• Be attentive, respectful and mindful of Chick-fil-A’s culture of caring at all times to ensure customer requests are understood and resolved.
• Proactively resolve concerns.
• Demonstrate helpful and effective telephone etiquette and customer service skills.
• At least one year of experience in B2B customer service.
• Experience with a CRM system.
• Treat all parties with dignity and respect in difficult situations and maintain a positive, service-focused mindset.

Nice To Haves

• Skilled communicator across all levels of an organization, with both teammates and suppliers.
• A quick & versatile learner who is open to change; analyzes both successes and failures for clues to improvement; experiments to find solutions; enjoys the challenge of unfamiliar tasks; and quickly grasps the essence and underlying structure of anything.
• A customer-focused relationship builder who can earn the trust and respect of internal and external customers and leverage their information to find ways to improve products and services.
• Committed without compromise to food safety for customers and a safe workplace for colleagues.
• Inspired to uphold Chick-fil-A values and act with integrity.
• A driver of results who can be counted on to not only meet but exceed goals and push others to do the same.
• A problem solver who can identify hidden problems, looks beyond the obvious and doesn't stop at the first answer.
• A servant leader who puts others before themselves, corrects mistakes with authenticity and respects all viewpoints.

Responsibilities

• Maintain customer service data/metrics and use them to identify opportunities for improvement and innovation.
• Field complaints and inquiries from Restaurants, and escalate those inquiries further when necessary.
• Drive the resolution of issues between the Distribution Center and Restaurants.
• Collaborate with DC leaders to consistently push excellent customer service.
• Gather feedback on customer issues to identify and advise on improvement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED