Client Services Agent (12:30pm to 9:00pm)

External applicants•Olive Branch, MS

16h•Onsite

About The Position

Come join Millstone Medical and become part of a high growth company where you will have the opportunity to learn and grow in an employee-centric culture and see the importance of your work! Millstone is a fast growing, fast paced medical service provider for the top Orthopedic companies in the industry. Millstone’s business focus is sterile and non-sterile packaging of medical devices. Millstone also engages in other activities, such as mechanical inspection and assembly, which are designed to meet the outsourcing requirements of medical device manufacturers seeking to reduce costs while maintaining high levels of quality, accuracy, and timeliness. We are FDA and ISO registered and employ a detailed internal quality system to ensure ISO compliance. At Millstone, we want you to be your best at work and at home. In addition to competitive compensation, we have designed our Total Rewards Benefits Program to support the physical and emotional well-being of our employees and their families.

Requirements

Excellent verbal and written communication skills.
Strong problem-solving and conflict-resolution abilities.
Ability to multitask and manage time effectively in a fast-paced environment.
Proficiency in CRM software and basic computer applications (e.g., Microsoft Office).
DHL, FedEx, Courier, UPS systems
Sales – Order taking, receiving
Operations and Packaging flow
Quality/ISO/FDA
Project Management – Distribution loaner set operations
High school diploma or equivalent (required).

Responsibilities

Respond to client inquiries via phone, email, ASANA, in a timely manner
Provide accurate information regarding products, services, and policies.
Handle complaints and resolve issues efficiently to ensure customer satisfaction.
Investigate and resolve customer concerns or issues in a timely manner.
Escalate unresolved or complex problems to the appropriate department or manager.
Document all customer interactions, including inquiries, complaints, and resolutions, in the company's CRM system.
Maintain organized records for future reference.
Coordinate with other departments, such as sales, logistics, or technical support, to resolve customer issues.
Share customer feedback to contribute to process improvements.
Ensure compliance with company policies, procedures, and standards during every interaction.