Client Services Agent (12:30pm to 9:00pm)

Millstone Medical•Olive Branch, MS

1d•Onsite

About The Position

The Client Service Agent serves as the first point of contact for customers, handling inquiries, resolving issues, and ensuring an exceptional customer experience. The primary responsibilities will include addressing client inquiries, resolving issues, and ensuring that our clients have a positive experience with our products and services. The Client Service Agent will work closely with other departments to ensure client needs are met efficiently and effectively.

Requirements

Excellent verbal and written communication skills.
Strong problem-solving and conflict-resolution abilities.
Ability to multitask and manage time effectively in a fast-paced environment.
Proficiency in CRM software and basic computer applications (e.g., Microsoft Office).
DHL, FedEx, Courier, UPS systems
Sales – Order taking, receiving
Operations and Packaging flow
Quality/ISO/FDA
Project Management – Distribution loaner set operations
High school diploma or equivalent (required).

Responsibilities

Respond to client inquiries via phone, email, ASANA, in a timely manner
Provide accurate information regarding products, services, and policies.
Handle complaints and resolve issues efficiently to ensure customer satisfaction.
Investigate and resolve customer concerns or issues in a timely manner.
Escalate unresolved or complex problems to the appropriate department or manager.
Document all customer interactions, including inquiries, complaints, and resolutions, in the company's CRM system.
Maintain organized records for future reference.
Coordinate with other departments, such as sales, logistics, or technical support, to resolve customer issues.
Share customer feedback to contribute to process improvements.
Ensure compliance with company policies, procedures, and standards during every interaction.