Customer Service Specialist 9:30-6:00PM Shift

JA Frate Inc • Crystal Lake, IL

8h • $18 - $20

About The Position

Looking for a friendly team where you can help customers and keep the day moving? We’re hiring a Customer Service Specialist to be a helpful, positive point of contact for our customers. This role is great for someone who enjoys talking with people, staying organized, solving problems, and working with a team that supports one another.

Requirements

• You’re friendly, dependable, organized, and detail oriented.
• You communicate clearly and enjoy helping customers solve problems.
• You’re comfortable using Microsoft Office, including Word, Excel, and Outlook.

Nice To Haves

• Customer service experience is preferred
• transportation experience is a plus

Responsibilities

• Help customers by phone and email with questions, quotes, shipment updates, and scheduling.
• Enter pickup information, track shipments, and follow up on urgent items.
• Work closely with Dispatch and Operations to keep customers informed and resolve issues.
• Support basic administrative tasks, documentation, and daily department needs.

Benefits

• You’ll be part of a supportive, down-to-earth team.
• You’ll have a role where your attitude, communication, and follow-through matter.
• You’ll help customers every day while learning more about the transportation industry.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed