Treasury Customer Service Representative 6-9

State of Michigan•Dimondale, MI

2d•Hybrid

About The Position

Are you looking for an exciting career opportunity? Do you thrive in a team-oriented environment, demonstrating customer service excellence to internal and external customers? If so, the Special Taxes Division may have the perfect opportunity for you within the International Fuel Tax (IFTA), and the Motor Fuel Tax Unit. These units are comprised of skilled team members who regularly adapt to new work tasks, projects, and statutory amendments, which may result in changes to processes and procedures. This unit performs a broad range of activities including reviewing and processing license applications, reviewing tax returns to ensure compliance with applicable statutes, processing refunds, applying payments, assessing delinquent liabilities, and sending correspondence to filers. This position supports the important work of the area, performs advanced functions for the unit, and promotes customer service excellence. The Special Taxes Division is committed to engaging employees, fostering growth, and providing learning and development opportunities. If the outlined responsibilities and the unit’s culture sound like a good fit for you, please consider joining our team by applying today!

Requirements

Completion of high school
One year of experience responding to customer inquiries and resolving problems (for CSR 6)
Two years of experience responding to customer inquiries and resolving problems, including one year equivalent to a Treasury Customer Service Representative 6 (for CSR 7)
Three years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 6 or one year equivalent to a Treasury Customer Service Representative 7 (for CSR E8)
Four years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 7 or one year equivalent to a Treasury Customer Service Representative E8 (for CSR 9)
Must reside in the state of Michigan or be willing to relocate prior to appointment. Relocation expenses are not reimbursed.
Must have a safe and appropriate designated workspace or workstation for performance of work and secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload for remote work.
Must pass a fingerprint-based background check per IRS Publication 1075.