Customer Service Representative - Troubleshooting Specialist (8a - 6:30p)
Armstrong Group•Warrendale, PA
•Onsite
About The Position
Due to the growing demand for smart home security solutions, we’re seeking Customer Service Representatives with strong troubleshooting skills. In this role, you’ll be the first line of support for customers experiencing issues with our products and services—turning confusion into confidence with every call. We provide smart technology, 24/7 professional monitoring, and peace of mind to hundreds of thousands of customers. Our products are installed by experts, monitored by real people, and truly make a difference.
Requirements
- Strong communication skills with a calm, clear phone presence
- Proven ability to troubleshoot technical issues (software, hardware, connectivity)
- A passion for technology and a desire to learn
- Ability to multitask and stay organized in a fast-paced setting
- A genuine desire to help people and solve problems
Responsibilities
- Handle inbound customer calls with professionalism and empathy
- Diagnose and resolve technical issues across a range of devices and platforms
- Walk customers through step-by-step solutions in real time
- Promote safety by educating customers and recommending tailored product solutions to drive sales
- Support an ever-changing industry that is fueled by technology
Benefits
- Competitive hourly wage with discounted services and PerkSpot benefits
- Day one benefits: Medical, dental, vision, 401K and more
- Generous paid time-off plus ten additional paid holidays
- Free on-site gym membership and a discounted cafeteria
- Continuous training that sets you up for success—and advancement
- An amazing culture that values growth, teamwork, and integrity
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
