Patient Service Representative .6 days
About The Position
The Patient Service Representative (PSR) is the first point of contact with patients, family members and caregivers in the office. The PSR Float represents Franciscan Physician Network through face-to-face, phone, and electronic communication to provide information, direction and support to internal and external customers. This position collaborates with providers, management, and clinical staff to coordinate patient schedules and provide other administrative support. The ability to Compassionately engage in conversation with patients on their responsibilities for Copayment, Prepayment and Outstanding Balances.
Requirements
- High School Diploma/GED - Required
- 1 year Customer Service - Required
Nice To Haves
- 1 year Healthcare - Preferred
Responsibilities
- Answer incoming calls; respond to inquiries, schedule appointments or direct caller to appropriate staff for assistance.
- Work within an electronic medical records system
- Collect patient payments; applies payments and adjustments to patient accounts
- Balance daily encounter forms and cash drawers
- Additional daily administrative tasks based on practice specialty
Benefits
- Enhanced benefits package with a pay structure to reward experience and expertise
- Consistent day shift schedule and observed holidays off work
- Professional development opportunities
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
