Customer Service Representative (CSR)

Lifetime Assistance•Rochester, NY

3d•Onsite

About The Position

Lifetime Assistance – Customer Service Representative (CSR) Make an Impact. Create Joy. Shape the Future. At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job—it’s a chance to transform lives, including your own.

Requirements

Associate degree and two (2) years of relevant experience preferred; OR an equivalent combination of education and experience.
Strong customer service and relationship-building skills.
Excellent written and verbal communication abilities.
Strong organizational skills and attention to detail.
Computer proficiency and experience with Microsoft Office applications.
Ability to manage multiple priorities in a fast-paced environment.
Ability to work effectively with customers, production staff, and leadership.
May be required to meet Lifetime Assistance Vehicle Operator Requirements.
Ability to frequently lift and/or move up to 40 pounds.

Responsibilities

Serve as a primary point of contact for customers of LAICO Industries, Classified Scanning & Shredding Services, Patent Press, and related business operations.
Generate invoices, customer quotes, service tickets, shipping documentation, and related operational records.
Coordinate communication between customers, marketing staff, and production teams to ensure seamless service delivery.
Assist with maintaining customer accounts and supporting business development efforts.
Reconcile service and shipping tickets and maintain accurate customer records.
Assist with sales, marketing, and customer service reporting.
Provide coverage for the Business Development & Customer Service Supervisor when needed.
Work collaboratively with Vocational Services staff to ensure customer satisfaction and timely completion of projects.
Respond professionally to customer inquiries and help resolve service concerns.
Promote professionalism, positive customer interactions, and adherence to agency standards.