Customer Service Representative (CSR)

Keenfinity•Fairport, NY

1d•$45,000 - $65,000•Onsite

About The Position

Keenfinity is committed to upholding the highest standards for service. Our goal is total customer satisfaction through products, service and support. The Audio Business Division of Electro-Voice Dynacord LLC is headquartered in Burnsville, Minnesota. Our product segments include Critical Communications Systems, Pro Sound, and Public Address & Conferencing. With our premium brands: Dynacord, Electro-Voice, RTS and Telex, we are committed to delivering innovative solutions that shape the future of sound. At KEENFINITY, we are a globally leading provider of innovative and professional security and communication solutions. With over 4,200 employees in over 50 countries worldwide, our ambition is clear: we offer more than just technology – we secure, connect, and amplify the moments that matter in life. Next to our passion for technology we’re very passionate about our work environment. Based on values such as trust, appreciation, and accountability we all work together to shape the future – boldly, customer-focused and with a strong team spirit.

Requirements

High School Diploma or GED required.
3-5 years of experience in customer service required.
Excellent computer skills and working familiarity with multiple software packages, preferably MS Excel and SAP ERP software packages.
Minimum typing ability of 55 WPM.
Must have strong verbal and written communication skills, professional telephone etiquette, and the ability to handle stressful situations in an efficient, professional manner.
Must have a sense of team response to satisfy sales goals and assure 100% customer satisfaction.
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.

Nice To Haves

Associate's Degree in Business or related discipline preferred.
Experience in a call center environment is preferred.
Multiple language capability is a plus!

Responsibilities

Developing and maintaining excellent customer relationships.
Handling various forms of customer contact, and accurately processing customer orders for products and literature.
Interfacing and providing customer service to Major Accounts with special requirements, managing special projects, and creating reports as required.
Promoting consistent and excellent customer relations and loyalty.
Routinely communicating accurate delivery information, and promptly updating customers when changes occur.
Responding to customer inquiries in a timely manner through the most appropriate means of communication.
Providing pricing, delivery information, order status, and return authorization to customers as specified by department procedures.
Performing error-free order entry and modification. Following up on orders as needed.
Acting as a team player and effectively backing up others as needed.
Taking initiative to find value-added work when call volume is low.
Interfacing with internal departments on all aspects of customer service; serving as Voice of the Customer.
Keeping departmental files up-to-date per records retention procedures.
Completing special projects as assigned by management.