Customer Service Representative (CSR)

AV Taxi Rides • Hartford, CT

11d • Onsite

About The Position

AV Taxi Rides is seeking a professional and customer-focused Customer Service Representative (CSR) to join our team in Hartford. In this role, you will assist customers with transportation service inquiries, ride scheduling, and general support while helping ensure a positive customer experience.

Requirements

• High school diploma or equivalent required
• Ability to multitask and work in a fast-paced environment
• Strong problem-solving and organizational skills
• Professional attitude and customer-focused mindset

Nice To Haves

• Bilingual (English/Spanish) skills are a plus

Responsibilities

• Respond to customer inquiries via phone, email, and in-person interactions
• Resolve customer concerns and escalate issues when necessary
• Maintain detailed and accurate customer records
• Coordinate with dispatch and operations teams to support customer needs
• Process service requests efficiently and professionally
• Deliver exceptional customer service in every interaction

Benefits

• Paid training
• Paid time off (PTO)
• Health, dental, and vision insurance eligibility
• Opportunities for career growth and advancement
• Employee transportation discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED