Customer Service Rep(02828) - 2255 E Division St

Domino's Franchise•Diamond, IL

About The Position

We’re looking for a Customer Service Representative to join the team at the Diamond, United States location on 2255 E Division St. The role provides customer support, resolves concerns professionally and empathetically, and helps build lasting customer relationships and satisfaction with the company’s products and services.

Requirements

Excellent verbal and written communication skills.
Strong active listening and empathy skills.
Ability to remain calm and patient when handling difficult customer interactions.
Problem-solving mindset and ability to think creatively about solutions.
Proficiency with computer systems and basic software applications.
Ability to multitask and prioritize effectively in a fast-paced environment.
Time management skills to handle multiple customer inquiries simultaneously.
Ability to work collaboratively with team members and other departments.

Nice To Haves

Previous customer service experience.
Familiarity with Customer Relationship Management (CRM) software.
Knowledge of conflict resolution techniques.

Responsibilities

Answer inbound customer calls, emails, and messages in a timely and courteous manner.
Listen to customer concerns and identify appropriate solutions.
Resolve customer issues and complaints with a supportive and empathetic approach.
Provide accurate information about products and services.
Document customer interactions and maintain detailed records in the system.
Follow up with customers to confirm their issues have been resolved satisfactorily.
Escalate complex or unresolved issues to appropriate departments or supervisors.
Meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.
Multitask while maintaining service quality during high-volume periods.
Adhere to company policies and procedures.