Customer Service Representative - Mira Loma
About The Position
The Customer Service Representative interacts daily with company customers regarding their accounts and serves as the first point of contact for orders, problem resolution, and account communications. The role receives and processes orders for assigned accounts, helps deliver on customer expectations, completes required customer documentation, communicates service charges and account changes, and ensures orders and changes are carried out. The representative also addresses billing or service complaints and refers escalated service failures to the appropriate departments for investigation.
Requirements
- One-year certificate from a college or technical school; or three to six months of related experience and/or training; or an equivalent combination of education and experience.
- Proficiency in using computers and Microsoft Office programs.
- Authorization to work for any employer in the United States.
Responsibilities
- Talk with customers by phone or in person and receive orders for assigned accounts.
- Supervise assigned accounts.
- Deliver on customer expectations.
- Complete required customer documentation.
- Provide information regarding charges for requested services.
- Communicate account changes and ensure orders and changes are executed.
- Address complaints concerning billing or services rendered.
- Refer escalated issues regarding service failures to applicable departments for investigation.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with company match
- Employee Assistance Program
- Paid time off
- Flexible work schedules when possible
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
