Customer Service Rep(05019) - 6191 66th St N

Domino's Franchise•Pinellas Park, FL

13h•Onsite

About The Position

The Customer Service Representative (CSR) serves customers in person and over the phone, processes orders, addresses customer concerns, handles cash, and helps prepare Domino’s products. The role also includes stocking ingredients, taking inventory, completing paperwork, maintaining food safety and hygiene, and cleaning equipment and the store. Team members receive in-store guidance and training from a manager or teammate. The position may be part-time or full-time, with opportunities to advance within Domino’s.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders in person and over the phone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to enter orders using a computer keyboard or touch screen.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes, hands, and fingers to make precise movements rapidly and accurately.
Ability to work alone and with others, perform repetitive tasks, work under stress, meet quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to lift deliveries weighing up to 50 pounds and stack cases on shelves up to 72 inches high.
Ability to carry supplies, including cans weighing 3 pounds 7 ounces, pizza sauce weighing 30 pounds, and dough trays weighing approximately 12 pounds each.
Ability to push and pull trays on dollies, with up to 7.5 pounds of force required to push a stack.
Ability to infrequently navigate stairs or climb a ladder.
Ability to bend, crouch, squat, and reach as needed for food preparation, stocking, and cleaning.
Ability to use hands continuously and frequently use one or both hands; shaping dough requires frequent, forceful use of the forearms and wrists.
Ability to work in varying and sometimes adverse weather conditions and in store temperatures ranging from 36 degrees in the cooler to 90 degrees or above in some work areas.
Ability to work around food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts.
Ability to talk and hear on the telephone, use near- and mid-range vision for in-store tasks, perceive depth, and differentiate hot from cold surfaces.

Responsibilities

Demonstrate a friendly, positive attitude and strong customer service skills.
Take and process orders over the phone and in person.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Prepare high-quality pizzas and other products.
Maintain food and portion control, hygiene, and food safety.
Stock ingredients and supplies from delivery areas to storage and work areas.
Operate equipment and prepare products.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and the facility, approximately daily.
Perform general cleaning duties, including removing trash and other outside tasks.