Customer Service
Diagnostic Solutions Laboratory•Palm Coast, FL
•$0 - $20•Onsite
About The Position
We are seeking a dedicated Customer Service Representative to join our team. This role involves managing high call volumes, building customer relationships, and ensuring customer satisfaction in a fast-paced environment. The ideal candidate will be detail-oriented, proficient in computer skills, and committed to providing excellent customer service.
Requirements
- 2 years of proven work experience in a similar role (Medical or Laboratory preferred but not required)
- Ability to multi-task and work in a fast-paced environment
- Proficient computer skills (MS Word, Excel and Outlook)
- Excellent written and verbal communication
- Strong commitment to first class customer service
- Must be very detail oriented
- Ability to prioritize and manage time effectively
- High school education or equivalent
- Team Player
Nice To Haves
- Medical or Laboratory experience preferred
Responsibilities
- Effectively manage a high call volume
- Answer, screen and forward all incoming calls/emails
- Comply with all HIPPA regulations and policies
- Perform clerical duties such as photo copying and faxing
- Build and maintain customer relationships through open and interactive communication with both professional staff and patients
- Identify and assess customer needs to achieve satisfaction
- Handle complaints, provide solutions and follow up to ensure resolution
- Provide accurate, valid and complete information using the right methods and tools
Benefits
- Competitive salary
- Paid time off
- Medical/Dental coverage
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
