CSERRE-Customer Service Representative

The Colorado Floor Company • Arvada, CO

10d

About The Position

The Customer Service Representative plays a vital role in the company’s mission and is expected to demonstrate a high level of commitment and attention to detail. The role involves spending most of the day communicating by email and phone with internal and external customers, resolving issues, collecting and entering information, and processing orders for installation. This hourly, non-exempt position is in the Operations department and reports to the Senior Operations Manager. It does not supervise others.

Requirements

• Typing skills; 40 words per minute is preferred.
• Accuracy and attention to detail.
• Good written and verbal communication skills.
• Basic literacy and numeracy skills.
• High school diploma, GED, or college education.

Nice To Haves

• Computer skills and knowledge of flooring or new home construction.
• Three to five years of customer service experience.

Responsibilities

• Input customer details on orders.
• Transcribe selection sheets for installations and repairs.
• Process installation work orders.
• Proofread data.
• Answer emails in a timely manner.
• Answer phone calls and immediately return missed calls and voicemails.
• Update records for reselections and rescheduled installations.
• Respond to customer and homeowner queries.
• Work to meet daily deadlines with a sense of urgency.
• Help teammates.
• Operate office equipment, including a computer and copier.
• Adhere to confidentiality regulations.
• Perform other duties as assigned.

Benefits

• Medical coverage.
• Dental coverage.
• Vision coverage.
• 401(k).
• Paid holidays.
• Vacation and personal time.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED