Customer Service Representative

U-Haul•Vancouver, WA

2d•Onsite

About The Position

U-Haul is seeking a friendly, motivated Customer Service Representative to provide customer assistance and help maintain equipment at a U-Haul center in Vancouver, Washington. The role works as part of a supportive team, helping customers with U-Haul products and services, managing equipment rentals and returns with smartphone-based technology, and inspecting and maintaining equipment. On-the-job education is provided, including ongoing training through U-Haul University and certifications offered after employment for propane filling and forklift operation. The position pays $17.13 to $18.00 per hour. Applicants must be legally authorized to work in the United States and must not require employer sponsorship. The employer offers paid hands-on working interviews, a $100 hiring bonus, and a $300 cash bonus after completion of U-Haul Equipment Inspection and Verification through the 1-2-3 Punch Certification Program at retail stores. The work environment involves moderate risks or discomforts, such as working around moving machinery, fumes, or irritant chemicals; protective gear may be required. Physical duties include remaining stationary for extended periods, moving indoors and outdoors, reaching objects at varying heights, and moving equipment weighing at least 50 pounds, assisted or unassisted. U-Haul states it will not hire or re-hire nicotine-product users in Washington and other listed states.

Requirements

Valid driver’s license and ability to maintain a good driving record.
High school diploma or equivalent.
Legally authorized to work in the United States without requiring employer sponsorship.
Ability to move equipment weighing at least 50 pounds, assisted or unassisted.
Applicants using nicotine products are not eligible for hire or re-hire in Washington, according to the posting.

Responsibilities

Assist customers inside and outside a U-Haul center with U-Haul products and services.
Use smartphone-based U-Scan technology to manage rentals and inventory.
Move and hook up U-Haul trucks and trailers.
Clean and inspect equipment on the lot, including checking fluid levels.
Answer customer questions and explain products and services.
Prepare rental invoices and accept returned rental equipment.
Install hitches and trailer wiring.
Fill propane; certification is offered through U-Haul after employment.
Drive a forklift; certification is offered through U-Haul after employment.
Participate in ongoing U-Haul education through U-Haul University.
Perform other duties as assigned.

Benefits

$100 hiring bonus.
$300 cash bonus upon completion of U-Haul Equipment Inspection and Verification through the 1-2-3 Punch Certification Program at retail stores.
Career stability and opportunities for advancement.
Mindset App reimbursement.
Gym reimbursement program.
Health insurance and prescription plans, if eligible.
Paid holidays, vacation, and sick days, if eligible.
Life insurance.
MetLaw legal program.
MetLife auto and home insurance.
Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
401(k) Savings Plan.
Employee Stock Ownership Plan (ESOP).
24-hour physician available for kids.
Dental and vision plans.
Business travel insurance.
You Matter EAP.
LifeLock Identity Theft Protection.
Critical Illness/Group Accident Insurance.
Dave Ramsey’s SmartDollar Program.
On-the-job education and U-Haul University training.