Customer Service Rep (07968) - 1600 N Texana St

Domino's Franchise•Hallettsville, TX

23h•Onsite

About The Position

Domino’s Customer Service Representatives provide friendly service and help prepare and serve high-quality pizzas in a fast-paced, team-oriented store. Team members receive in-store training and support from a manager or teammate. The role may be part-time or full-time and can offer opportunities to advance from customer service into management and franchise ownership. The position involves taking and processing orders, addressing customer concerns, handling cash, upselling, preparing food, maintaining food safety and hygiene, stocking ingredients, taking inventory, completing paperwork, operating equipment, and cleaning the store and equipment. Work is primarily performed standing and includes frequent hand use and reaching, occasional lifting and carrying of supplies, and exposure to varied temperatures, food odors, cornmeal dust, hot equipment, sharp edges, and moving parts.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers and process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to stand for most tasks and walk short distances for short durations.
Ability to lift and handle deliveries weighing up to 50 pounds, with cases up to 3 feet by 1.5 feet, and stock shelves up to 72 inches high.
Ability to carry supplies, including cans weighing 3 pounds 7 ounces, pizza sauce weighing 30 pounds, and pizza dough trays weighing approximately 12 pounds each.
Ability to push or pull a dolly-loaded stack of trays requiring up to 7.5 pounds of force.
Ability to occasionally navigate stairs or climb a ladder, bend, crouch, or squat, and continuously reach and use hands.
Ability to work alone and with others, perform repetitive tasks, work under stress, meet strict quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to talk and hear on the telephone and use near- and mid-range vision for in-store tasks.
Depth perception and ability to differentiate between hot and cold surfaces.
Ability to work in varying and sometimes adverse weather conditions and in store temperatures ranging from 36 degrees in the cooler to 90 degrees or higher in some work areas.
Ability to work around food odors, cornmeal dust, cramped quarters, hot surfaces and tools, sharp edges, and moving mechanical parts.

Responsibilities

Demonstrate a friendly, positive attitude and provide good customer service.
Take orders over the phone and in person, and receive and process telephone orders.
Address customer concerns and communicate with customers and coworkers.
Handle cash and provide correct monetary change.
Upsell products.
Prepare high-quality pizzas and other products, including food preparation and portion control.
Maintain hygiene and food safety.
Operate store equipment.
Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily, including general cleaning duties.
Perform outdoor tasks such as removing trash.
Use a computer keyboard or touch screen to enter orders.
Unload deliveries using a hand truck and move supplies to storage shelves.
Change prices on signs, wash walls, and perform maintenance as needed.