Customer Service Representative - VMI / Relief Driver

Airgas•Chickasha, OK

4d•Onsite

About The Position

The Customer Service Representative – VMI / Relief Driver works at Airgas’s Chickasha, Oklahoma retail shop. The role serves walk-in and call-in customers by helping them identify and locate medical, industrial, and specialty gases, welding equipment, hard goods, tools, and related products. It also supports vending accounts and customer cabinets or storerooms by coordinating deliveries and services and monitoring inventory of gases, consumables, and safety products. The VMI portion of the position involves maintaining collaborative relationships with existing accounts in an assigned territory. The role may also provide basic troubleshooting and mechanical care to support operations. The position handles sales and quote documentation, computer entry and customer research, payments, merchandise preparation and loading, and general warehouse and showroom tasks. It reviews stock levels for the branch and plant departments and assists with reordering. When applicable based on the employee’s license, it provides backup CDL delivery-driver coverage, including ticket tracking, vehicle inspections, safe loading, and compliance with applicable regulatory requirements. The role uses warehouse equipment and follows established safety practices for cylinder handling and other work.

Requirements

At least 21 years of age for driving responsibilities under Department of Transportation safety guidelines.
High school diploma, GED, or equivalent foundational education.
Active driver’s license and safe driving history; a standard Motor Vehicle Report will be coordinated.
At least 1 year of experience in product, warehouse, or sales environments, or an equivalent combination of education and life experience.
SAP experience.
Comfort working in a safety-focused, drug-free workplace.
Customer-centered communication skills.
Ability to balance changing priorities collaboratively throughout the workday.
Ability to safely handle items up to 60 pounds and guide items over 125 pounds using provided material-handling equipment and safe team practices.

Nice To Haves

CDL Class B with hazmat license.
Familiarity with gas, welding, or safety supplies.
Intermediate comfort with Google Workspace and/or Microsoft Office tools.
Working familiarity with, or enthusiasm to learn, SAP and PROS.
Ability to communicate clearly, warmly, and empathetically with colleagues and customers from diverse backgrounds.
Forklift certification or interest in completing on-site equipment safety training.

Responsibilities

Assist walk-in and telephone customers with product identification, location, inquiries, and sales.
Develop customer relationships and support sales of merchandise and services.
Coordinate deliveries or services and support inventory for vending accounts and customer cabinets or storerooms.
Complete and file required sales, quote, and other paperwork in a timely manner.
Enter sales and quote information into computer systems and research customer information.
Process customer payments and follow administrative and accounting procedures.
Wrap and bag purchases and help customers load merchandise into vehicles.
Support shipping, receiving, inventory stocking, cleaning, labeling, and other warehouse or dock tasks.
Restock and arrange showroom merchandise, mark or ticket products, and maintain showroom cleanliness.
Follow established safety procedures for cylinder exchanges and storage.
Maintain current price documentation and product literature and stay informed about product changes.
Provide basic troubleshooting and mechanical care for systems as needed.
Review manual stock levels for branch and plant department inventories for reorder.
Provide backup CDL delivery-driver coverage when applicable based on license.
Track and submit delivery tickets and consignment fill tickets.
Ensure vehicle manifests, labeling, and loads are complete, balanced with truck counts, and compliant with regulatory guidelines, including DOT, FDA, OSHA, and SAFECOR requirements.
Perform and document pre-trip and post-trip vehicle inspections and ensure safety items are in good working order.
Promptly report accidents or injuries to management and contribute to the company’s safety culture.
Operate a pallet jack, forklift, and other warehouse equipment.
Contribute to other collaborative tasks as needed.