Customer Service Representative - VMI / Relief Driver

Airgas•Chickasha, OK

6d•Onsite

About The Position

The Customer Service Representative – VMI / Relief Driver position serves walk-in and telephone customers by helping them identify and purchase medical, industrial, and specialty gases, welding equipment, hard goods, and tools. The role supports sales, customer inquiries, product research, payments, inventory, and store operations. The position also supports and coordinates services for vending accounts and customer cabinets or storerooms, including inventory of gases, consumables, and safety products. The VMI work involves maintaining collaborative relationships with existing accounts in an assigned territory. The role may provide basic troubleshooting and mechanical care, warehouse support, and backup CDL delivery driving when applicable based on license. The position is located at the Chickasha, Oklahoma retail shop and is scheduled Monday through Friday, with no weekend work.

Requirements

At least 21 years of age for driving responsibilities, per Department of Transportation safety guidelines.
High school diploma, GED, or equivalent foundational education.
Active driver's license with a safe driving history; a standard Motor Vehicle Report will be coordinated.
At least 1 year of experience in product, warehouse, or sales environments, or an equivalent blend of education and life experience.
SAP experience.
Comfort working in a safety-focused, drug-free workplace.
Ability to use computer systems and communicate by phone as part of daily responsibilities.
Ability to regularly navigate work areas to support inventory organization and safe cylinder care.
Customer-centered communication skills.
Ability to balance changing priorities collaboratively throughout the workday.
Ability to safely handle items up to 60 pounds and guide items over 125 pounds using provided material-handling equipment and safe team practices.

Nice To Haves

CDL Class B with hazmat license.
Familiarity with gas, welding, or safety supplies.
Intermediate comfort with Google Workspace and/or Microsoft Office tools.
Familiarity with SAP and PROS, or enthusiasm to learn them.
Ability to communicate clearly, warmly, and empathetically with colleagues and customers from diverse backgrounds.
Forklift certification or interest in completing on-site equipment safety training.

Responsibilities

Assist customers with identifying products and merchandise, building customer relationships, and making sales to walk-in and telephone customers.
Complete and file required paperwork on time, documenting sales, quotes, and other information.
Enter sales and quote data into computer systems and research customer information using application systems.
Process payments and follow administrative and accounting procedures.
Wrap and bag purchases and assist customers with loading merchandise into vehicles.
Support warehouse shipping and receiving, inventory stocking, cleaning, labeling, and other dock tasks as needed.
Restock and arrange store merchandise and mark or ticket merchandise.
Follow established safety procedures for handling and storing cylinders during exchanges.
Maintain showroom cleanliness and keep current price documentation, product literature, and product knowledge.
Provide basic troubleshooting and mechanical care for systems as needed.
Review manual stock levels at the branch and multiple plant departments for reorder needs.
Provide backup CDL delivery driving if applicable based on license.
Track and submit delivery tickets and consignment fill tickets.
Ensure vehicle manifests, labeling, and loads are complete, balanced with truck counts, and compliant with applicable DOT, FDA, OSHA, and SAFECOR guidelines.
Perform and document pre-trip and post-trip vehicle inspections and ensure safety items are in good working order.
Promote a shared safety culture and promptly report accidents or injuries to management.
Operate a pallet jack, forklift, and other warehouse equipment.
Make additional collaborative contributions as needed.