Temporary Customer Service Representative (12 Month Contract)

GrandBridge Energy Inc.•Brantford, ON

About The Position

A Customer Service Representative is a “front line ambassador” for GrandBridge Energy, addressing customer calls, enquiries, and issues in an efficient and courteous manner. This position is responsible to answer thoroughly and accurately all customer enquiries relating to industry changes, billing (electric and water) collections, service information, final readings, and service changes.

Requirements

Successfully completed a high school diploma or equivalent.
A minimum of one (1) year of relevant customer service experience is required.
Proficiency in Microsoft Office software applications.
Ability to accurately perform basic mathematics required to perform this role.
Reliable team player with impeccable communication and interpersonal skills.
Demonstrates an ability to understand and convey electricity regulatory changes impacting customers.
Ability to multi-task in a fast-paced, diverse daily work environment.

Nice To Haves

Preferably in a utility environment.

Responsibilities

Calling customers regarding past due accounts and/or payment arrangements.
Scheduling and issuing disconnection of service.
Submission of unpaid final bills to collection agency.
Determine security deposit requirements on accounts in accordance with corporate policy.
Process bankruptcy and receivership documents.
Process water and wastewater accounts.
Schedule, co-ordinate and follow up on service changes and new services; work orders and service instruction orders issued to Operations, Metering and Engineering.
Determine if drawing and conditions of service are required from electrical contractors and/or new property owners.
Co-ordinate and schedule installation and completion of new services for electric and water.
Process trouble reports and forward to appropriate departments for action.
Record pertinent data received from customers to effectively respond to planned or emergency outages.
Prepare standard services for electric and water for customers on request and apply applicable standard miscellaneous charges.
Prepare monthly statistical reports using various software programs.
Back up to all Customer Service functions, including clerical duties.
Contribute to a positive workplace culture by fostering collaboration, maintaining a positive attitude, supporting our customers, and contributing to a respectful and inclusive environment.